API Documentation

Delete Agent

Method: DELETE

Deletes an existing Agent owned by your account.

Endpoint

https://app.salescloser.ai/api/v2/agents/{agentId}

Path Parameters

Example Response

{
  "message": "Agent deleted successfully."
}
SalesCloser

API Documentation

Create Agent (web_call)

Method: POST

This endpoint creates a new web_call Agent. Only web_call agents are supported.

Endpoint

https://app.salescloser.ai/api/v2/agents

Request Fields

  • company_name (required) - String

    Company/Product name stored as company_name.

  • agent_nickname (required) - String

  • agent_name (required) - String

    Must match the agent name format used in the app.

  • avatar_id (optional) - Integer

    Realtime avatar ID (from Avatars endpoint).

  • agent_position (required) - String

  • voice_id (required) - String

    Provider voice identifier (see Voices endpoint). Example: BCT3xQAsoGrdDreaWeJE

  • prompt (required) - String

    The core prompt for the agent. Stored internally.

  • language (optional) - String

    ISO code. Defaults to en if omitted.

  • voice_speed (optional) - Integer

    Range 70–120. Defaults to 100.

  • description (optional) - String

    Short description shown alongside the agent.

  • timezone (optional) - String

    Valid IANA timezone. If omitted, defaults to your account timezone.

  • knowledge_base (optional) - String

    Plain text only (no links). Automatically creates or updates a Knowledge Base and links it to the agent.

Notes:

  • Type is enforced to web_call.
  • Unsupported fields (phone settings, actions, etc.) are not accepted on this endpoint.

Example Request

{
  "company_name": "My Web Agent",
  "agent_nickname": "Web Demo Agent",
  "agent_name": "ProductDemo2025",
  "agent_position": "Product Specialist",
  "voice_id": "BCT3xQAsoGrdDreaWeJE",
  "prompt": "You are a helpful AI sales agent that explains our product clearly.",
  "language": "en",
  "voice_speed": 100,
  "timezone": "America/Los_Angeles",
  "avatar_id": 42
}

Example Response

{
  "data": {
    "id": 123,
    "company_name": "My Web Agent",
    "agent_name": "ProductDemo2025",
    "agent_position": "Product Specialist",
    "language": "en",
    "voice_id": "BCT3xQAsoGrdDreaWeJE",
    "voice_speed": 100,
    "timezone": "America/Los_Angeles",
    "start_meeting_url": "https://app.salescloser.ai/agents/{agentUuid}/start-meeting"
  },
  "message": "Agent created successfully."
}

Show Agent

Method: GET

Returns full details for a specific Agent.

Endpoint

https://app.salescloser.ai/api/v2/agents/{agentId}

Example Response

{
  "data": {
    "id": 123,
    "company_name": "My Web Agent",
    "agent_name": "ProductDemo2025",
    "agent_position": "Product Specialist",
    "language": "English",
    "voice_id": "BCT3xQAsoGrdDreaWeJE",
    "voice_speed": 100,
    "timezone": "America/Los_Angeles",
    "start_meeting_url": "https://app.salescloser.ai/agents/{agentUuid}/start-meeting",
    "sequence_type": "prompt_based",
    "sequence_prompt": "You are a helpful AI sales agent ..."
  }
}

Update Agent

Method: PATCH

Updates an existing web_call Agent. The type cannot be changed.

Endpoint

https://app.salescloser.ai/api/v2/agents/{agentId}

Updatable Fields

  • company_name (optional) - String

    Updates company/product name.

  • agent_nickname (optional) - String

  • avatar_id (optional) - Integer

    Realtime avatar ID (from Avatars endpoint).

  • avatar_id (optional) - Integer

    Realtime avatar ID (from Avatars endpoint).

  • agent_name (optional) - String

  • agent_position (optional) - String

  • description (optional) - String

    Short description.

  • language (optional) - String

    ISO code (e.g., en).

  • voice_id (optional) - String

    Provider voice identifier.

  • voice_speed (optional) - Integer

    Range 70–120.

  • timezone (optional) - String

    Valid IANA timezone.

  • prompt (optional) - String

    Replaces the agent's prompt.

  • knowledge_base (optional) - String

    Plain text only (no links). Replaces the agent's existing knowledge base content; creates one if missing.

Example Request

{
  "agent_nickname": "Demo",
  "voice_id": "BCT3xQAsoGrdDreaWeJE",
  "voice_speed": 95,
  "prompt": "Update: keep responses concise."
}

Example Response

{
  "data": {
    "id": 123,
    "company_name": "My Web Agent",
    "agent_name": "ProductDemo2025",
    "agent_position": "Product Specialist",
    "language": "English",
    "voice_id": "BCT3xQAsoGrdDreaWeJE",
    "voice_speed": 95,
    "timezone": "America/Los_Angeles",
    "start_meeting_url": "https://app.salescloser.ai/agents/{agentUuid}/start-meeting",
    "sequence_type": "prompt_based",
    "sequence_prompt": "Update: keep responses concise."
  },
  "message": "Agent updated successfully."
}

Voices

Method: GET

Returns the list of voices available to your account.

Endpoint

https://app.salescloser.ai/api/v2/voices

Example Response

[
  {
    "id": 31,
    "voice_id": "BCT3xQAsoGrdDreaWeJE",
    "name": "Natasha V2",
    "accent": "US",
    "gender": "female",
    "description": "Clear, friendly",
    "use_case": "general",
    "age": "adult",
    "default_speed": 100,
    "min_speed": 70,
    "max_speed": 120
  },
  {
    "id": 12,
    "voice_id": "21m00Tcm4TlvDq8ikWAM",
    "name": "Rachel",
    "accent": "US",
    "gender": "female",
    "default_speed": 100,
    "min_speed": 70,
    "max_speed": 120
  }
]

Languages

Method: GET

Returns a list of supported languages by name.

Endpoint

https://app.salescloser.ai/api/v2/languages

Example Response

["Arabic","Bulgarian","Dutch","English","French","German","Greek","Hindi","Indonesian","Italian","Japanese","Portuguese","Romanian","Russian","Spanish","Turkish"]

Avatars

Method: GET

Returns the list of available avatars for your tenant (global and tenant-specific).

Endpoint

https://app.salescloser.ai/api/v2/avatars

Example Response

[
  {
    "id": 12,
    "name": "Alex",
    "thumbnail_image_url": "https://...signed-url..."
  },
  {
    "id": 13,
    "name": "Taylor",
    "thumbnail_image_url": null
  }
]

Authentication

To authenticate generate a new API Token in your profile, and pass it in the Authorization header as a Bearer token

Authorization: Bearer {yourToken}

Agents Collection

Method: GET

This endpoint returns a list of all Agents in your account in alphabetical order.

Endpoint

https://app.salescloser.ai/api/v2/agents

Example Response

[
  {
    "id": 1,
    "name": "My New Product Showcase"
  },
  {
    "id": 2,
    "name": "My New Course Demo"
  },
  ...
]

Agent States Collection

Method: GET

This endpoint returns a list of all States that belong to an Agent in your account.

Endpoint

https://app.salescloser.ai/api/v2/agents/{agentId}

Example Response

[
  {
    "id": 1,
    "name": "step_1",
  },
  {
    "id": 2,
    "name": "step_2"
  },
  {
    "id": 3,
    "name": "step_3"
  },
  {
    "id": 4,
    "name": "step_4"
  },
  ...
]

Create Campaign

Method: POST

This endpoint creates a Campaign with status DRAFT

Endpoint

https://app.salescloser.ai/api/v2/campaigns

Request Fields

  • agent_id (required) - Integer

    Has to be attached to a Phone Number

  • title (required) - String

    Max length: 255 characters

  • scheduled_at (required) - DateTime

    Has to be in the UTC timezone

    Format: "Y-m-d H:i:s" 2025-10-09 18:04:17

  • ring_timeout (optional) - Integer

    Ring timeout in seconds (1-600). If not provided, uses Twilio's default (60 seconds)

  • leads (required) - array

    Has to include at least one lead object with the following fields

    • email (optional) - Valid Email
    • business_name (optional) - String
    • first_name (optional) - String
    • last_name (optional) - String
    • phone_number (required) - Valid Phone Number
    • website_url (optional) - String
    • You can pass any other properties to the Lead as long as the value is a String.

Example Response

{
    "id": 1000,
    "title": "My First Campaign",
    "status": "draft",
    "scheduled_at": "2024-04-02T20:32:53.000000Z"
}

Update Campaign

Method: PATCH

This endpoint updates a Campaign

Endpoint

https://app.salescloser.ai/api/v2/campaigns/{campaignId}

Request Fields

  • title (required) - String

    Max length: 255 characters

  • scheduled_at (required) - DateTime

    Has to be in the UTC timezone

    Format: "Y-m-d H:i:s" 2025-10-09 18:04:17

  • ring_timeout (optional) - Integer

    Ring timeout in seconds (1-600). If not provided, uses Twilio's default (60 seconds)

  • status (optional) - String

    Valid options: draft, live.

Example Response

{
    "id": 1000,
    "title": "My First Campaign",
    "status": "live",
    "scheduled_at": "2024-04-02T20:32:53.000000Z"
}

Calls Collection

Method: GET

This endpoint returns a paginated list of all Calls in your account.

Endpoint

https://app.salescloser.ai/api/v2/calls

Query Fields

  • status (optional) - String

    Valid options: completed, in_progress, incomplete, draft, scheduled, sent_to_server, pending.

  • type (optional) - String

    Valid options: inbound_call, outbound_call, zoom.

  • agent_id (optional) - Integer

    A valid Agent ID

  • campaign_id (optional) - Integer

    A valid Campaign ID

  • lead_id (optional) - Integer

    A valid Lead ID

  • order_by (optional) - String

    Defaults to id.

    Valid options: id scheduled_at, finished_at.

  • order_direction (optional) - String

    Defaults to DESC.

    Valid options: ASC, DESC.

  • per_page (optional) - Integer

    Defaults to 24.

  • page (optional) - String

    Defaults to 1.

Example Response

{
  "data": [
    {
      "id": 1000,
      "agent_id": 123,
      "lead_id": 123,
      "campaign_id": null,
      "finished_demo_at": null,
      "status": "pending",
      "final_step_reached": null,
      "next_steps": null,
      "summary_background": null,
      "provider_meeting_id": null,
      "minutes": null,
      "retries": 0,
      "incomplete_reason": null,
      "sent_to_server_at": null,
      "created_at": "2024-04-02T20:32:53.000000Z",
      "updated_at": "2024-05-06T20:40:37.000000Z",
      "scheduled_at": null,
      "type": "zoom"
    },
    ...
  ],
  "metadata": {
    "current_page": 1,
    "total_records": 80,
    "has_more_pages": true,
    "total_pages": 4
  }
}

Create Call

Method: POST

This endpoint creates a Call.

Endpoint

https://app.salescloser.ai/api/v2/calls

Request Fields

  • agent_id (required) - Integer

    Has to be attached to a Phone Number

  • scheduled_at (required) - DateTime

    Has to be in the UTC timezone

    Format: "Y-m-d H:i:s" 2025-10-09 18:04:17

  • lead (required) - Object

    • email (optional) - Valid Email
    • business_name (optional) - String
    • first_name (optional) - String
    • last_name (optional) - String
    • phone_number (required) - Valid Phone Number
    • website_url (optional) - String
    • You can pass any other properties to the Lead as long as the value is a String.

Example Response

{
  "data": {
    "demo": {
      "id": 1235,
      "agent_id": 122,
      "lead_id": 489,
      "campaign_id": null,
      "finished_demo_at": null,
      "status": "draft",
      "final_step_reached": null,
      "next_steps": null,
      "summary_background": null,
      "provider_meeting_id": null,
      "minutes": null,
      "retries": 0,
      "incomplete_reason": null,
      "sent_to_server_at": null,
      "created_at": "2024-07-10T19:54:37.000000Z",
      "updated_at": "2024-07-10T19:54:37.000000Z",
      "scheduled_at": "2024-09-01T12:00:00.000000Z",
      "type": "outbound_phone"
    }
  },
  "message": "Call created successfully"
}

Leads Collection

Method: GET

This endpoint returns a paginated list of all Leads in your account.

Endpoint

https://app.salescloser.ai/api/v2/leads

Query Fields

  • search (optional) - String

    Search leads by first name, last name, email, phone number, or business name

  • status (optional) - Array

    Filter by lead status. Valid options: 0 (Created), 1 (Open), 2 (Working), 3 (Disqualified), 4 (Qualified), 5 (Opportunity Created), 6 (Opportunity Lost), 7 (Customer).

  • per_page (optional) - Integer

    Number of results per page (1-100). Defaults to 24.

Example Response

{
  "data": [
    {
      "id": 2,
      "email": "john.doe@example.com",
      "first_name": "John",
      "last_name": "Doe",
      "phone_number": "555-1234",
      "business_name": "Acme Corp",
      "website": "https://example.com",
      "client_id": 21,
      "comments": "Interested in our premium package",
      "timezone": "America/New_York",
      "was_recently_created": false,
      "created_at": "2025-06-12T20:23:16.000000Z",
      "updated_at": "2025-06-12T20:23:16.000000Z",
      "custom_field": "custom_value",
      "api_source": "mobile_app"
    },
    {
      "id": 1,
      "email": "jane.smith@example.com",
      "first_name": "Jane",
      "last_name": "Smith",
      "phone_number": "555-5678",
      "business_name": "Smith Consulting",
      "website": "https://smithconsulting.com",
      "client_id": 21,
      "comments": null,
      "timezone": "America/Mexico_City",
      "was_recently_created": false,
      "created_at": "2025-06-06T20:16:46.000000Z",
      "updated_at": "2025-06-06T20:16:46.000000Z"
    }
  ],
  "metadata": {
    "current_page": 1,
    "total_records": 2,
    "per_page": 24,
    "has_more_pages": false,
    "total_pages": 1
  }
}

Create Lead

Method: POST

This endpoint creates a new Lead in your account.

Endpoint

https://app.salescloser.ai/api/v2/leads

Request Fields

  • phone_number (required) - String

    Valid phone number. Must be unique per client.

  • email (optional) - String

    Valid email address

  • first_name (optional) - String

    Lead's first name (max 255 characters)

  • last_name (optional) - String

    Lead's last name (max 255 characters)

  • business_name (optional) - String

    Company or business name (max 255 characters)

  • website_url (optional) - String

    Valid website URL (max 255 characters)

  • comments (optional) - String

    Additional notes or comments (max 1000 characters)

  • timezone (optional) - String

    Valid IANA timezone (see Timezones section)

  • status (optional) - Integer

    Lead status (0-7). Defaults to 0 (Created)

  • Custom Fields

    You can pass any additional fields as strings. They will be stored in the lead's metadata for flexible data storage.

Example Request

{
  "phone_number": "555-1234",
  "email": "jane.smith@example.com",
  "first_name": "Jane",
  "last_name": "Smith",
  "business_name": "Smith Consulting",
  "website_url": "https://smithconsulting.com",
  "comments": "Potential high-value client",
  "timezone": "America/New_York",
  "status": 1,
  "lead_source": "website_form",
  "campaign_id": "summer_2024",
  "industry": "consulting"
}

Example Response

{
  "data": {
    "id": 3,
    "email": "jane.smith@example.com",
    "first_name": "Jane",
    "last_name": "Smith",
    "phone_number": "+19871231232",
    "business_name": "Smith Consulting",
    "website": "https://smithconsulting.com",
    "client_id": 21,
    "comments": "Potential high-value client",
    "timezone": "America/New_York",
    "was_recently_created": true,
    "created_at": "2025-08-29T17:47:03.000000Z",
    "updated_at": "2025-08-29T17:47:03.000000Z",
    "lead_source": "website_form",
    "campaign_id": "summer_2024",
    "industry": "consulting"
  },
  "message": "Lead created successfully."
}

Show Lead

Method: GET

This endpoint retrieves a specific Lead by ID.

Endpoint

https://app.salescloser.ai/api/v2/leads/{leadId}

Path Parameters

  • leadId (required) - Integer

    The ID of the lead to retrieve

Example Response

{
  "data": {
    "id": 2,
    "email": "jane.smith@example.com",
    "first_name": "Jane",
    "last_name": "Smith",
    "phone_number": "555-1234",
    "business_name": "Smith Consulting",
    "website": "https://smithconsulting.com",
    "client_id": 21,
    "comments": "Potential high-value client",
    "timezone": "America/New_York",
    "was_recently_created": false,
    "created_at": "2025-06-12T20:23:16.000000Z",
    "updated_at": "2025-06-12T20:23:16.000000Z",
    "lead_source": "website_form",
    "campaign_id": "summer_2024",
    "industry": "consulting"
  }
}

Update Lead

Method: PATCH

This endpoint updates an existing Lead. All fields are optional - only provide the fields you want to update.

Endpoint

https://app.salescloser.ai/api/v2/leads/{leadId}

Path Parameters

  • leadId (required) - Integer

    The ID of the lead to update

Request Fields

  • phone_number (optional) - String

    Valid phone number. Must be unique per client if changed.

  • email (optional) - String

    Valid email address

  • first_name (optional) - String

    Lead's first name (max 255 characters)

  • last_name (optional) - String

    Lead's last name (max 255 characters)

  • business_name (optional) - String

    Company or business name (max 255 characters)

  • website_url (optional) - String

    Valid website URL (max 255 characters)

  • comments (optional) - String

    Additional notes or comments (max 1000 characters)

  • timezone (optional) - String

    Valid IANA timezone (see Timezones section)

  • status (optional) - Integer

    Lead status (0-7)

  • Custom Fields

    You can update custom fields by passing them as strings. New custom fields will be added, existing ones will be updated, and missing ones will be preserved.

Example Request

{
  "email": "jane.smith.updated@example.com",
  "status": 4,
  "comments": "Qualified lead - ready for sales call",
  "lead_source": "referral",
  "priority": "high"
}

Example Response

{
  "data": {
    "id": 3,
    "email": "jane.smith.updated@example.com",
    "first_name": "Jane",
    "last_name": "Smith",
    "phone_number": "+19871231232",
    "business_name": "Smith Consulting",
    "website": "https://smithconsulting.com",
    "client_id": 21,
    "comments": "Qualified lead - ready for sales call",
    "timezone": "America/New_York",
    "was_recently_created": false,
    "created_at": "2025-08-29T17:47:03.000000Z",
    "updated_at": "2025-08-29T17:47:53.000000Z",
    "lead_source": "referral",
    "campaign_id": "summer_2024",
    "industry": "consulting",
    "priority": "high"
  },
  "message": "Lead updated successfully."
}

Timezones

These are the timezones you can use for your leads and campaigns. When uploading timezones via a CSV file, make sure the format strictly follows standard IANA timezone names. Incorrect formatting may result in scheduling issues.

✅ Accepted Format:

America/New_York
Asia/Karachi
Europe/London

❌ Not Accepted:

GMT
UTC+5
america/new_york
New York

Timezones are case-sensitive and must exactly match standard IANA formats. Informal or incorrect names will lead to campaign or lead scheduling errors.

🌍 Full List of Supported Timezones

Africa/Abidjan Africa/Accra Africa/Addis_Ababa Africa/Algiers Africa/Asmara Africa/Bamako Africa/Bangui Africa/Banjul Africa/Bissau Africa/Blantyre Africa/Brazzaville Africa/Bujumbura Africa/Cairo Africa/Casablanca Africa/Ceuta Africa/Conakry Africa/Dakar Africa/Dar_es_Salaam Africa/Djibouti Africa/Douala Africa/El_Aaiun Africa/Freetown Africa/Gaborone Africa/Harare Africa/Johannesburg Africa/Juba Africa/Kampala Africa/Khartoum Africa/Kigali Africa/Kinshasa Africa/Lagos Africa/Libreville Africa/Lome Africa/Luanda Africa/Lubumbashi Africa/Lusaka Africa/Malabo Africa/Maputo Africa/Maseru Africa/Mbabane Africa/Mogadishu Africa/Monrovia Africa/Nairobi Africa/Ndjamena Africa/Niamey Africa/Nouakchott Africa/Ouagadougou Africa/Porto-Novo Africa/Sao_Tome Africa/Tripoli Africa/Tunis Africa/Windhoek America/Adak America/Anchorage America/Anguilla America/Antigua America/Araguaina America/Argentina/Buenos_Aires America/Argentina/Catamarca America/Argentina/Cordoba America/Argentina/Jujuy America/Argentina/La_Rioja America/Argentina/Mendoza America/Argentina/Rio_Gallegos America/Argentina/Salta America/Argentina/San_Juan America/Argentina/San_Luis America/Argentina/Tucuman America/Argentina/Ushuaia America/Aruba America/Asuncion America/Atikokan America/Bahia America/Bahia_Banderas America/Barbados America/Belem America/Belize America/Blanc-Sablon America/Boa_Vista America/Bogota America/Boise America/Cambridge_Bay America/Campo_Grande America/Cancun America/Caracas America/Cayenne America/Cayman America/Chicago America/Chihuahua America/Costa_Rica America/Creston America/Cuiaba America/Curacao America/Danmarkshavn America/Dawson America/Dawson_Creek America/Denver America/Detroit America/Dominica America/Edmonton America/Eirunepe America/El_Salvador America/Fort_Nelson America/Fortaleza America/Glace_Bay America/Goose_Bay America/Grand_Turk America/Grenada America/Guadeloupe America/Guatemala America/Guayaquil America/Guyana America/Halifax America/Havana America/Hermosillo America/Indiana/Indianapolis America/Indiana/Knox America/Indiana/Marengo America/Indiana/Petersburg America/Indiana/Tell_City America/Indiana/Vevay America/Indiana/Vincennes America/Indiana/Winamac America/Inuvik America/Iqaluit America/Jamaica America/Juneau America/Kentucky/Louisville America/Kentucky/Monticello America/Kralendijk America/La_Paz America/Lima America/Los_Angeles America/Lower_Princes America/Maceio America/Managua America/Manaus America/Marigot America/Martinique America/Matamoros America/Mazatlan America/Menominee America/Merida America/Metlakatla America/Mexico_City America/Miquelon America/Moncton America/Monterrey America/Montevideo America/Montserrat America/Nassau America/New_York America/Nipigon America/Nome America/Noronha America/North_Dakota/Beulah America/North_Dakota/Center America/North_Dakota/New_Salem America/Nuuk America/Ojinaga America/Panama America/Pangnirtung America/Paramaribo America/Phoenix America/Port-au-Prince America/Port_of_Spain America/Porto_Velho America/Puerto_Rico America/Punta_Arenas America/Rainy_River America/Rankin_Inlet America/Recife America/Regina America/Resolute America/Rio_Branco America/Santarem America/Santiago America/Santo_Domingo America/Sao_Paulo America/Scoresbysund America/Sitka America/St_Barthelemy America/St_Johns America/St_Kitts America/St_Lucia America/St_Thomas America/St_Vincent America/Swift_Current America/Tegucigalpa America/Thule America/Thunder_Bay America/Tijuana America/Toronto America/Tortola America/Vancouver America/Whitehorse America/Winnipeg America/Yakutat America/Yellowknife Antarctica/Casey Antarctica/Davis Antarctica/DumontDUrville Antarctica/Macquarie Antarctica/Mawson Antarctica/McMurdo Antarctica/Palmer Antarctica/Rothera Antarctica/Syowa Antarctica/Troll Antarctica/Vostok Arctic/Longyearbyen Asia/Aden Asia/Almaty Asia/Amman Asia/Anadyr Asia/Aqtau Asia/Aqtobe Asia/Ashgabat Asia/Atyrau Asia/Baghdad Asia/Bahrain Asia/Baku Asia/Bangkok 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